Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Mesh Logic Pty Ltd ("MeshLogic", "we", "our", or "us") governing your use of the MeshLogic AI Governance Platform, browser extension, APIs, and related services (collectively, the "Service"). By accessing, installing, or using any part of our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and your agreement to these Terms will be treated as the agreement of that organisation.

2. Service Description

MeshLogic provides an enterprise-grade AI governance platform designed to empower employees whilst preserving institutional memory. Our Service encompasses:

2.1 Core Platform Features

• Real-time AI decision monitoring optimised for low-latency performance
• Automated compliance validation and audit trail generation
• Institutional memory capture and competitive advantage preservation
• Browser extension for seamless AI tool detection and governance
• Executive dashboards and universal workplace integrations
• API access for custom integrations

2.2 Service Levels

We provide different service tiers with varying features, support levels, and usage limits as specified in your subscription agreement. Enterprise customers may have additional terms specified in their Enterprise Agreement.

3. Account Registration and Use

3.1 Account Requirements

• You must be at least 18 years old and capable of forming a binding contract
• You must provide accurate, current, and complete registration information
• You must maintain the security and confidentiality of your login credentials
• You must promptly update account information to keep it accurate
• Each user must have a unique account; account sharing is prohibited

3.2 Your Responsibilities

• You are solely responsible for all activities that occur under your account
• You must immediately notify us of any unauthorised use or security breach
• You must ensure all users in your organisation comply with these Terms
• You must not use the Service to violate any applicable laws or regulations
• You must not attempt to probe, scan, or test the vulnerability of our systems

3.3 Administrator Accounts

Organisation administrators have additional responsibilities including user management, access control, and ensuring organisational compliance with these Terms. Administrators act as the primary point of contact for their organisation.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You specifically agree NOT to:

4.1 Prohibited Activities

• Violate any applicable laws, regulations, or third-party rights
• Use the Service for any fraudulent, harmful, or deceptive purposes
• Transmit any viruses, malware, or other malicious code
• Attempt to gain unauthorised access to any part of the Service or related systems
• Interfere with or disrupt the Service or servers/networks connected to it
• Reverse engineer, decompile, or attempt to extract the source code
• Remove, alter, or obscure any proprietary notices
• Use automated means to access the Service without our express permission
• Resell, redistribute, or sublicense the Service without authorisation
• Use the Service to collect or store personal data without proper consent

4.2 AI Governance Specific Restrictions

• Manipulate or falsify AI decision data or audit trails
• Bypass or disable governance controls or compliance features
• Use the Service to facilitate non-compliant AI practices
• Share institutional memory data with competitors

5. Fees and Payment

5.1 Subscription Fees

• Fees are based on your selected subscription tier and usage metrics
• All fees are quoted exclusive of applicable taxes, which you are responsible for
• Enterprise pricing is subject to negotiated agreements
• Fees for additional services or overages will be specified in advance

5.2 Payment Terms

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is due within 30 days of invoice date unless otherwise agreed
• We accept payment via credit card, ACH, or wire transfer
• Late payments may incur interest at 1.5% per month or the maximum legal rate

5.3 Refund Policy

• Payments are generally non-refundable except as required by law
• No refunds for partial months or unused features
• Credits may be issued at our discretion for service disruptions

5.4 Price Changes

We may modify fees upon 30 days' notice. Continued use after the notice period constitutes acceptance of the new fees. Enterprise customers are subject to their negotiated pricing terms.

6. Intellectual Property Rights

6.1 MeshLogic Proprietary Rights

All rights, title, and interest in and to the Service, including all software, algorithms, user interfaces, designs, documentation, and any modifications or derivatives thereof, are and remain the exclusive property of MeshLogic and its licensors. The Service is protected by copyright, trademark, trade secret, and other intellectual property laws.

You acknowledge that the Service contains proprietary AI governance algorithms and institutional memory preservation techniques that constitute valuable trade secrets.

6.2 Limited License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during the term of your subscription.

6.3 Your Data and Content

You retain all rights to your data, content, and AI decision information ("Your Content") that you submit to the Service. By using the Service, you grant MeshLogic a worldwide, non-exclusive license to use and process Your Content solely to:

• Provide, maintain, and improve the Service
• Generate anonymised and aggregated insights and benchmarks from which Your Content cannot be identified or reverse-engineered
• Ensure compliance with applicable laws
• Protect the security and integrity of the Service

6.4 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide about the Service become the property of MeshLogic, and we may use them without restriction or compensation to you.

6.5 Institutional Memory Data

While you own your institutional memory data, you acknowledge that the patterns, insights, and competitive advantages derived from this data through our Service are enhanced by our proprietary algorithms. You may export your raw data at any time, but the enhanced insights remain part of the Service.

7. Data Protection and Confidentiality

7.1 Privacy Policy

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. We implement enterprise-grade security measures to protect your data.

7.2 Data Processing Agreement

Where required by applicable data protection laws, or upon customer request, MeshLogic will enter into a Data Processing Agreement (DPA) that governs our processing of personal data on behalf of the customer. Enterprise customers may incorporate DPA terms into their Enterprise Agreement.

7.3 Confidential Information

Each party ("Receiving Party") agrees to maintain the confidentiality of all non-public information received from the other party ("Disclosing Party") and marked as confidential or that reasonably should be considered confidential ("Confidential Information").

The Receiving Party shall:

• Use the same degree of care as it uses for its own confidential information, but no less than reasonable care
• Not disclose Confidential Information to third parties without prior written consent
• Only use Confidential Information to exercise rights and perform obligations under these Terms

7.4 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no breach by the Receiving Party
• Was rightfully known before receipt from the Disclosing Party
• Is independently developed without use of Confidential Information
• Must be disclosed by law or court order (with prompt notice to the Disclosing Party)

7.5 Data Isolation

MeshLogic implements logical tenant isolation across all layers of the Service. Each customer's data is segregated using dedicated partition keys, organisation-scoped access controls, and identity-based authentication to prevent unauthorised cross-tenant access. No customer can access, view, or infer the data of another customer through the Service.

7.6 Compliance Certifications

MeshLogic is committed to maintaining compliance with applicable industry standards and regulatory frameworks. We are actively pursuing SOC 2 Type II certification, with GDPR and HIPAA compliance programs running concurrently, followed by ISO 27001 and ISO 42001 certification. Current certification status is available upon request by contacting support@meshlogic.ai.

8. Third-Party AI Services

8.1 Use of AI Sub-Processors

The Service utilises third-party artificial intelligence and machine learning services to deliver certain features. Your Content may be transmitted to these services for processing. All AI sub-processors are bound by data processing agreements (see also Section 7.2) that prohibit them from using Your Content to train or improve their general-purpose models.

8.2 Sub-Processor Transparency

A current list of sub-processors, including AI service providers and infrastructure partners, is available upon request by contacting support@meshlogic.ai. We will provide reasonable advance notice of material changes to our sub-processor list. Enterprise customers may include sub-processor change notification requirements in their Enterprise Agreement.

8.3 AI Service Standards

All third-party AI services engaged by MeshLogic are required to maintain security and privacy controls consistent with applicable industry standards and regulatory frameworks. MeshLogic regularly reviews the compliance posture of its AI sub-processors and will replace any provider that fails to meet the required standards.

9. Service Levels and Support

9.1 Service Level Commitments

For Enterprise customers, we provide the following service level commitments:

• 99.9% uptime availability for production environments (excluding scheduled maintenance)
• Low-latency decision validation optimised for minimal overhead under normal operating conditions
• Maximum 4-hour response time for critical issues during business hours (AEDT), with best-effort response outside business hours
• Quarterly service reviews and performance reports

9.2 Support Services

• Priority support for Enterprise tier customers during business hours (9 AM – 6 PM AEDT), with best-effort response outside business hours
• Business hours support (9 AM - 6 PM AEDT) for Professional tier
• Email and portal support for all customers
• Dedicated customer success manager for Enterprise accounts

9.3 Service Credits

If we fail to meet our uptime commitment, eligible customers may receive service credits as specified in their subscription agreement. Credits are the sole remedy for service level failures.

10. Warranties and Disclaimers

10.1 Limited Warranties

We warrant that the Service will perform substantially in accordance with the applicable documentation during your subscription term. For any breach of this warranty, your exclusive remedy is for us to use commercially reasonable efforts to correct the material nonconformity.

10.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. You acknowledge that AI governance involves complex decision-making and that perfect accuracy cannot be guaranteed.

10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• WE SHALL NOT BE LIABLE FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES

These limitations apply regardless of the legal theory upon which the claim is based and whether we have been advised of the possibility of such damages.

10.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Competition and Consumer Act 2010 (Cth) or any other applicable Australian law that cannot be excluded, restricted, or modified by agreement. To the extent that our liability for breach of any such guarantee cannot be excluded, our liability is limited (at our option) to the re-supply of the relevant Service or the payment of the cost of having the relevant Service re-supplied.

11. Indemnification

11.1 Your Indemnification

You agree to defend, indemnify, and hold harmless MeshLogic, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your violation of these Terms or applicable laws
• Your use or misuse of the Service
• Your Content or any data you submit through the Service
• Your violation of any third-party rights
• Any actions taken by users under your account

11.2 MeshLogic Indemnification

Subject to the limitations set forth in these Terms, we will defend you against any third-party claim that the Service infringes such third party's intellectual property rights, and we will pay any resulting adverse final judgment or approved settlement amount, provided you:

• Promptly notify us in writing of the claim
• Grant us sole control of the defense and settlement
• Provide reasonable cooperation in the defense

This indemnification does not apply to claims arising from Your Content, unauthorised modifications, or use of the Service in violation of these Terms.

12. Term and Termination

12.1 Term

These Terms commence when you first access the Service and continue until terminated. Subscription terms are as specified in your order or subscription agreement.

12.2 Termination by You

You may terminate your subscription at any time through your account settings or by providing written notice. Termination takes effect at the end of your current billing period, and no refunds are provided for partial periods.

12.3 Termination by MeshLogic

We may terminate or suspend your access immediately, without prior notice or liability, if:

• You breach any provision of these Terms
• You fail to pay fees when due
• We are required to do so by law
• We discontinue the Service (with 90 days' notice)

If MeshLogic terminates your subscription without cause (including discontinuation of the Service), you will receive a pro-rata refund of any prepaid fees for the unused portion of your subscription term.

12.4 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases
• We will make your data available for export for 30 days in a standard machine-readable format (such as JSON or CSV). Where technically feasible, bulk export may also be available via API
• After 30 days, we may delete your data unless legally required to retain it
• All accrued fees become immediately due and payable

12.5 Survival

Sections relating to fees, intellectual property, confidentiality, disclaimers, liability limitations, indemnification, and general provisions survive termination.

13. Dispute Resolution

13.1 Informal Resolution

We prefer to resolve disputes informally. Before filing a claim, you agree to try to resolve the dispute by contacting support@meshlogic.ai. We'll try to resolve the dispute informally by contacting you via email.

13.2 Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles. Any legal action or proceeding must be brought exclusively in the courts located in Sydney, New South Wales, and you consent to personal jurisdiction and venue there.

13.3 Arbitration

For Enterprise customers, disputes not resolved informally shall be submitted to binding arbitration in Sydney, New South Wales, under the ACICA Arbitration Rules, in lieu of court proceedings under Section 13.2. The arbitration shall be conducted in English by a single arbitrator mutually agreed upon by the parties.

14. Modifications to Terms

We may modify these Terms from time to time. If we make material changes, we will provide notice through the Service, by email, or by other appropriate means at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service and may terminate your subscription.

Changes to pricing or features that materially reduce functionality require 90 days' notice for Enterprise customers.

15. Enterprise and Custom Agreements

If your organisation has executed a separate Enterprise Agreement, Master Services Agreement, or other custom agreement with MeshLogic, the terms of that agreement will prevail over any conflicting provisions in these Terms.

Enterprise customers may be entitled to additional features, service levels, support, and pricing as specified in their custom agreement.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable order forms or subscription agreements, constitute the entire agreement between you and MeshLogic regarding the Service.

16.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5 Force Majeure

Neither party shall be liable for any delay or failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

16.6 Export Compliance

You agree to comply with all applicable export and import laws and regulations, and you represent that you are not prohibited from receiving the Service under any applicable laws.

16.7 Government Use

If you are a government entity, your use of the Service is subject to additional terms and procurement regulations applicable to government contracts.

16.8 Anti-Bribery and Anti-Corruption

Each party represents and warrants that it will comply with all applicable anti-bribery and anti-corruption laws, including but not limited to the Australian Criminal Code Act 1995 (Cth), the UK Bribery Act 2010, and the US Foreign Corrupt Practices Act. Neither party shall offer, promise, give, or authorise any bribe, kickback, or other improper payment in connection with the Service or these Terms.

16.9 Notices

All legal notices under these Terms must be in writing and delivered by email or registered post to the addresses below. Notices are deemed received: (a) if by email, on the business day following transmission; (b) if by registered post within Australia, five (5) business days after posting; (c) if by registered post internationally, ten (10) business days after posting.

To MeshLogic:
Mesh Logic Pty Ltd
233-237 Military Road, Cremorne NSW 2090, Australia
Email: support@meshlogic.ai

To You: The address associated with your account or as otherwise notified in writing.

16.10 Insurance

MeshLogic maintains, at its own expense, insurance coverage appropriate to the nature and scope of the Services, including: (a) professional indemnity (errors and omissions) insurance with coverage of not less than AUD $2,000,000 per claim; and (b) cyber liability insurance with coverage of not less than AUD $2,000,000 per claim. All policies are maintained with reputable, internationally recognised insurers.

MeshLogic will maintain the above coverage for the duration of any active Subscription Term and for a period of twelve (12) months following expiration or termination. Certificates of insurance are available on request to Enterprise subscribers. Coverage minimums may be adjusted from time to time commensurate with the scale of the Services, provided they are not reduced below the amounts stated above without thirty (30) days' prior written notice to affected Enterprise subscribers.

17. Contact Information

For questions about these Terms or our Service, please contact us:

By using the MeshLogic Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.